by Lawrence Holpp
Training and Development Journal, Oct. 1989

“Despite the widely noted mimicy of the Japanese and their ability to enhance imported advice and technology, all of us who gawk at them share the perception that, to some degree, their accomplishments are a result of their culture, work ethic, homogeneity, and other intangibles that foster a never-say-die attitude of constant improvement. The Japanese, predictable, even have a word for it — KAIZEN.

Masaaki Imai, in his book, Kaizen, defines it as improvement. “Moreover,” he says, “it means continuing improvement in personal life, home life, social, and working life. When applied to the workplace, kaizen means continuing improvement involving everyone — manager and workers alike”